Refund Policy

We know plans can change and provide an easy and generous refund/cancellation policy

Pukka Tours In Tromsø

Day Tours

(Tesla Experiences, Fjord Tours, Fishing Tours)

  • 100% free cancellation or changes up to 48 hours before the tour
  • 100% Refund up to 48 hours before the tour
  • 0% Refund for cancellations later than 48 hours before the tour
  • Payment confirm your booking

VIP/Overnight Tours

(VIP Sailing, Tailored Tours longer than 5 hours)

  • 100% free cancellation or changes up to 30 days before the tour
  • 70% Refund up to 7 days before the tour
  • 0% Refund for cancellations later than 7 days before the tour
  • Payment confirm your booking, minimum deposit applies at 30%

Contact our team for special requests at support@pukkatravels.com

In case of severely bad weather conditions or other reasons where WE have to cancel the tour we provide you with a 100% refund. No other compensations can be issued for canceled tours, but we will do what we can to help you find another activity instead.

Partner Tours In Tromsø

Dog Sledding

  • 100% free cancellation/refund or changes up to 7 days before the tour
  • 0% Refund for cancellations later than 7 days before the tour
  • Payment confirm your booking

Reindeer Sledding/Sami Experience

  • 100% free cancellation/refund or changes up to 24 hours before the tour
  • 0% Refund for cancellations later than 24 hours before the tour
  • Payment confirm your booking

24 Hours Northern Lights & Snowmobile

  • 100% free cancellation/refund or changes up to 48 hours before the tour
  • 0% Refund for cancellations later than 48 hours before the tour
  • Payment confirm your booking

Tours In Svalbard

Day Tours

  • 100% free cancellation or changes up to 7 days before the tour
  • 100% Refund up to 7 days before the tour
  • 0% Refund for cancellations later than 7 days before the tour
  • Payment confirm your booking

VIP/Overnight Tours

  • 100% Free cancellation or changes up to 180 days before the tour
  • 100% Refund up to 180 days before the tour
  • 90% Refund for cancellations later than 150 days before the tour
  • 70% Refund for cancellations later than 120 days before the tour
  • 30% Refund for cancellations later 30 days before the tour
  • 0% Refund for cancellations later than 30 days before the tour
  • Payment or deposit confirm your booking

Sail to Ski

Lyngen Alps

  • 100% Free cancellation or changes up to 120 days before the tour
  • 100% Refund up to 120 days before the tour
  • 50% Refund between 119 days and 60 days before the tour
  • 20% Refund between 59 days and 30 days before the tour
  • 0% Refund for cancellations later than 29 days before the tour
  • Payment or deposit confirm your booking