Frequently Asked Questions

  • HOW DO I GET TO TROMSØ?

    You reach Tromsø easiest by flight, the airport “Langnes” (TOS) is located on the west side on Tromsø island, only 10 minutes with bus or taxi from the city center.
    The main airlines that fly in and out of Tromsø is Scandinavian Airlines and Norwegian Airlines. There are direct flights from several cities in Europe.
    If you traveling from outside Scandinavia the easiest way is often to connect in Oslo, we recommend that you search for your flight using skyscanner.com or a similar flight finder company. 

  • WHAT DO YOU PROVIDE ON YOUR TOURS?

    The personal touch and tremendous care for quality in everything we do is at the heart of our company. We hope this effort will enhance your positive experience of this wonderful place up North.
     
    On all of our tours you can expect to meet educated and professional staff with focus on providing the best possible time for you and your friends. We put great focus on the safety aspect of all our activities to ensure you are constantly in safe hands while exploring the Arctic with us. 

    Included in all our tours is a professional guide, snacks and a nonalcoholic beverage. For some tours, we also provide clothing, food and other extras. Please see the specific tour page for more information.


  • WHAT SHOULD I BRING? DO YOU PROVIDE ANY CLOTHES TO STAY WARM?

    For most our tours, we provide warm safety suits for all our activities, however we do recommend to always bring clothes that can handle the winter climate. In the coldest peaks of the winter season temperatures can drop as low as – 20°C / -4°F (although the temperature usually stay around -5°C to -10°C). We recommend weatherproof / winter boots, a warm jacket, long underwear, a warm hat & gloves/mittens.
    Please find a list of exactly what is included on your tour on the specific tour page.
  • ARE CHILDREN ALLOWED ON BOARD?

    Yes children are allowed on most of our tours and we warmly welcome you as a family. We love to see the excitement that rise amongst children while out whale watching, catching their own fish or learning about how to sail a yacht in the Arctic. Following are the tours where we have an age limit: 
     
    • Dog Sledding – 7 years (day tours), 12 years (evening tours)
    • Hiking Tours – 12 years (can be booked as a private tour if you want to go hiking with your family) 
    • Sightseeing or Northern Lights tours with car/minibus – 7 years 
    • RIB Tours – All passengers has to be min. 140 cm 
    • For our more extreme “Sail to Ski” – tours we do not allow any individuals under 18 years of age.
    If you are unsure about the age limits, please contact our support team at support@pukkatravels.com and we will be of assistance. 


  • WHICH MONTHS ARE MOST POPULAR TO VISIT TROMSØ?

    Depending on the activity you are after, Tromsø is an amazing destination all year around. Pukka Travels offer tours 365 days in the year, suitable for all

    The warm season around Tromsø runs from June 14th right through to September 3rd where we see the daily average temperature reaching above 12°C. On the hottest day of the year, July 25th, we experience an average high of 15°C and a low of 9°C with the length of the day varying quite significantly over the course of the year.

    From around the 18th of May right through to the 26th of July you can experience the beauty of the midnight sun. Sometimes the mountains in the north can block the view but generally speaking you can take in all of its beauty from around the 21st May right through to the 21st of July.

    Because Tromsø sits at such a high latitude the twilight hours last much longer then normal, which means you can experience no real darkness between late April through to mid August. The cold season lasts from November 16th through to March 31, with daily averages sitting below 1°C. We experience the coldest day of the year on February the 1st, with average lows of -7°C and highs of -2°C.

  • CANCELLATION POLICY?  

    Please find our full cancelation and refund policy on the following link: pukkatravels.com/refund-policy/. 

  • WHICH LANGUAGES DO YOUR GUIDES/SKIPPERS SPEAK?

    All ours skippers/guides and other personnel speak fluent English. Our team also speaks Swedish, Norwegian, Mandarin, German, French, and Dutch.

     

  • WHAT ARE THE CHANCES I WILL SEE THE NORTHERN LIGHTS?

    We see the northern lights on about 82% of our tours on the water and 92% on land. Sometimes during the remaining 8-18% we do see the phenomena but you might need a high quality camera to capture the colours.

  • DO YOU SELL ANY REFRESHMENTS ON YOUR TOURS?

    We provide free snacks and non alcoholic beverage on all our tours, on most of our tours we also serve a warm meal. Onboard our sailing boats, alcohol is available for purchase upon request. 

  • HOW COLD DOES IT GET? 

    The cold season lasts from November 16th through to March 31, with daily averages sitting below 1°C. We experience the coldest day of the year on February the 1st, with average lows of -7°C and highs of -2°C. However, the temperature can drop as low as –20°C / -4°F.

     

  • WHAT SPECIES OF FISH CAN I EXPECT TO CATCH?

    We always catch fish on our tours, to date there has been no single fishing trip without bringing home a successful catch for lunch or dinner.  The three main types of fish that we catch is Cod, Pollock and sometimes Halibut.

     

  • WHAT FEATURES WILL BE PROVIDED ON BOARD?

    On all our yachts you can expect a wind protected heated indoor area and a professional skipper that will guide you through your experience at sea. We also provide professional warm safety suits, fishing gear, food and a non alcoholic beverage.

  • WHAT WHALE SPECIES CAN I EXPECT TO SEE?

    During our whale safari we normally see the Humpback Whales and the Orca Whales (Killer Whales). Occasionally we also spot dolphins and seals.

     

  • WHAT HAPPENS IN CASE OF BAD WEATHER OR ROUGH SEAS?

    The fjords of Tromsø are well protected by islands that divide the calm waters from the ocean swell. This turns the region into a unique spot for the water activities that we provide.

    With this said, we can expect some really bad weather during a few days of the year. We always aim to go on with the tour and adjust it due to the current weather circumstances, our team has a great knowledge in how to forecast for the tours. In the few occasions where we are facing too strong winds or other weather that makes it unsafe being out on the roads or in the fjords, we do everything on our power to find a suitable replacement tour for your and if we can not find an alternative – we provide you with a full refund. 

  • IS SMOKING ALLOWED ON BOARD?

It is possible to smoke onboard, we have a designated spot outdoors and in accordance of the instructions given by the skipper. Remember, do not throw any cigarettes (or any other rubbish) into the sea!

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